AURAA believes in helping customers as far as possible, and therefore has a liberal cancellation and refund policy. Please read the terms below carefully.
Cancellation requests are accepted only if made within 24 hours of placing the order and before the order has been shipped. Once an order has been shipped or handed over to the courier partner, it cannot be cancelled.
If you receive a product that is damaged or defective, please report it to our customer support team within 48 hours of delivery, along with photos/videos of the product and packaging. Our team will verify the issue and arrange a replacement or refund as applicable.
If the product received does not match its description on the website, please notify us within 48 hours of delivery. Complaints raised after this period may not be entertained.
Once a refund is approved, it will be processed within 7–10 business days. Refunds for online payments will be credited back to the original payment method used at checkout via Razorpay.
Certain products may be marked as non-returnable at the time of purchase due to their nature. Please check the product page for specific return eligibility.
To request a cancellation or refund, please contact us at support@auraa.in or call +91 90000 00000, quoting your order number.
